Technical Support from FEMTO
At FEMTO, our focus is on you. Our aim is to offer you the best possible support - whether you need advice before you buy or are looking for help with a device you have already purchased.
Get in touch with us
Our support team is just a few clicks away. Use our contact form, give us a call or send us an email. We look forward to helping you.
Use our contact form- Write us an email: product-support@femto.de
- Give us a call: +49-(0)30-280 4711-0
Guidance before you buy
Not sure which amplifier or photoreceiver is the right one for your measurement? No problem. Our experienced support team is on hand to help you choose the right product. We listen, ask the right questions, for example about the required amplification and bandwidth, and recommend the best solution to meet your requirements.
- Individual advice: Let our experts advise you personally and application-related (SPM, spectroscopy, etc.)
- Product overview: We will find suitable amplifiers or photoreceivers for your application and present them in detail
Customised products
If our product range does not include the right amplifier or photoreceiver, we will also be happy to help you. We offer customer-specific developments and adaptations of our products, e.g. with adapted bandwidth, amplification or optimised for special signal sources. All custom-made products can also be implemented as OEM versions or for larger projects and product integrations. We will be happy to advise you. In addition, we have access to a large number of already realised custom-made products that can be provided at short notice. Feel free to contact us with the desired characteristics of your amplifier or photoreceiver or your modification requests. We look forward to receiving your inquiry.
- Customer specific products: Special developments for the specific requirements of a customer
- Individual adjustments: We adapt existing products to your requirements, e.g. by changing bandwidth or amplification, special connections or optimisation for specific signal sources
- OEM versions: We offer customised products for equipment suppliers, larger projects and for easy integration into systems and other products.
Support with problems
If you encounter challenges after your purchase, we won't leave you alone. Our support team will help you troubleshoot, repair and optimise your FEMTO amplifier or photoreceiver. Whether it's technical problems or operating issues - we are there for you.
- Quick help: Contact us if you have a problem and receive prompt support
- Find solutions: We help you get the best out of your FEMTO device