Technical Support from FEMTO

At FEMTO, our focus is on you. Our aim is to offer you the best possible support - whether you need advice before you buy or are looking for help with a device you have already purchased.

Get in touch with us

Our support team is just a few clicks away. Use our contact form, give us a call or send us an email. We look forward to helping you.

• Write us an email: product-support@femto.de
• Give us a call: +49-(0)30-280 4711-0

Guidance before you buy

Not sure which amplifier or photoreceiver is the right one for your measurement? No problem. Our experienced support team is on hand to help you choose the right product. We listen, ask the right questions, for example about the required amplification and bandwidth, and recommend the best solution to meet your requirements.

• Individual advice: Let our experts advise you personally and application-related (SPM, spectroscopy, etc.)
• Product overview: We will find suitable amplifiers or photoreceivers for your application and present them in detail

Customised products

Can't find the right amplifier or photoreceiver in our range? We're here to help you find exactly what you need. We offer customised products, e.g. adapted bandwidth, amplification or optimisation for special signal sources. OEM versions, for example for larger projects and product integrations, are also possible. We will be happy to advise you. We also have access to a large number of products that have already been implemented and can be provided at short notice. Feel free to contact us with the desired characteristics of your amplifier or photoreceiver or your modification requests. We look forward to receiving your inquiry.

• Individual adjustments: We adapt existing products to your requirements, e.g. by changing bandwidth or amplification, special connections or optimisation for specific signal sources
• OEM versions: We offer customised products for equipment suppliers, larger projects and for easy integration into systems and other products.

Support with questions and problems

If you encounter challenges after your purchase, we will not leave you alone. Our support team will be happy to advise you by phone or e-mail on troubleshooting and optimising your setup with the FEMTO amplifier or photoreceiver. We are always there for you with suggestions for solutions and/or detailed instructions.

• Quick help: Contact us if you have a problem and receive prompt support
• Find solutions: We help you get the best out of your FEMTO device